According Article 14 of the RA law on the Protection of Consumers’ Rights, the legal relationships concerning to this problem are regulated.
The seller (manufacturer, executor) shall bear liability provided for by law and/or under the contract for the violation of the rights of consumers.
Damages caused to the consumer shall be subject to compensation in full aside from the default penalty (fine) defined by this Law or by the contract.
The payment of default penalty (fine) and compensation for damages shall not release the seller (manufacturer, executor) from the obligation before the consumer to fulfill the obligations in kind.
The seller (manufacturer, executor) shall be exempt from liability for the failure to fulfill or improper fulfillment of obligations, where the latter proves that the fulfillment or proper fulfillment of obligations has been impossible due to force majeure or due to violation by the consumer of the rules for the use, storage and transportation of goods (work, service) or due to actions of third persons.
The claims of the consumer on the payment of default penalty (fine) provided for in this Law or under a contract must be satisfied by the seller (manufacturer, executor) on a voluntary basis or through judicial procedure.
