According to Vladimir Gasparyans’ orders, a whole stuff of a division in Passport and Visa Department was dismissed.
Why such a decision was made? The Chief of Passport and Visa Department, Mnatcakan Bichakhchyan notes that the reasons have already been provided by the head of police departments. In the interview with Iravaban.net, Mr. Bichakhchyan said that the main reason is the attitude towards the citizens.
To our question what new approaches he adopted to deal with the citizens more efficiently, he said.” The approaches are always the developing operations, if you stay away for a moment, of course you will have problems. The main issue in the management sector should be; first teach then demand. Now, I follow this approach. If there will be new appointments in the department, the first approach for the office worker will be to pass through a period of probation within the technical terms. This is a specific service and would cause many problems, so we teach.”
According to the chief of the department, the main stimulating step to eliminate the corruption risks has been performed. “Today, the citizen goes to the passport service knowing about the costs. Here, another corruption risk cannot happen” he emphasized.
Details in the video.
